Frequently asked questions

We are located at 2 Kerrs Road, Fox Glacier 7886

We are open from 8:30am – 7:00pm daily. If there is no-one in reception during these hours or for an after hours emergency, please push the pager button for assistance.

We accept cash, eftpos, mastercard & visa. There is a 2% surcharge on all payments made with a mastercard or visa.

We suggest that you do, to avoid disappointment on arrival as we may not be able to accommodate you otherwise.

Absolutely.  Click here to make an online booking.

Yes. In order for us to secure your booking a one night deposit is required at the time of booking.

Absolutely it is. We use a totally secure payment system.

Yes you can. When you make an online booking with a minimum value of $200 and your arrival date is more than 14 days away you will be given the option of a payment plan. Just follow the easy steps to make this happen.

Click here to see our cancellation policy.

Our child age range is from 2 years to 14 years inclusive. There is no charge for toddlers under the age of 2.

No we don’t sell any groceries so you would need to either bring your own supplies or purchase from the “Fox Glacier General Store” located in the Fox Village.

No, we don’t offer caravans/campervans or tents for rent. You need to supply your own.

Yes you can. We have an area for non powered sleeper vans.

No sorry, you need to supply your own power lead.

You need a proper RCD camping lead which can be purchased for about $110 from the likes of Mitre 10. A regular domestic 3 pin extension lead is NOT compatible with the power boxes.

Sorry no. We apply a minimum fee.

Unfortunately no, there is no possibility of adding a 3rd person (adult, child or infant) as the cabins don’t physically have the space & have only been set up for 2 people.

We offer a range of accommodation options from fully self contained apartments to basic standard cabins.  For more information on what we offer click here.

All the beds are fully made up in our accommodation options EXCEPT for the Lodge (guests need to supply own linen, bedding & towels). Guests need to supply their own towels when staying in a standard cabin or can be hired for an additional $2 each. This can be arranged on arrival or if you let us know we can have towels already in your room for your arrival.

All our team speak English.

Let the team know if you are planning on arriving after hours so that the necessary arrangements can be made.

Check in is anytime after 2pm on your scheduled day of arrival, with check out before 10am on the day of departure.

This really depends on how busy we were the night before and how quickly we can get through the daily cleaning. The best thing to do is contact us the day before arrival and speak to one of the team to see if this is a possible option. Sorry there are no guarantees.

This will really depend on how busy we are. Again, the best thing to do is talk to one of the team on your arrival to see if this is an option. Sorry there are no guarantees.

No we don’t. You can enter / leave the park as you wish (we don’t lock the gates). We just ask that you are considerate of your fellow campers.

There is no extra charge or timers on our showers. We just ask that you are considerate of your fellow campers and keep shower times to a minimum.

The Hot Tub is $15 for up to 4 people for 30 minutes. TOP 10 Club Card Members are entitled to one FREE spa per stay. Book your Hot Tub time at reception.

The temperature is set to 38-39 degrees celsius.

We don’t lock our communal facilities, so there is 24 hour access to them.

Yes we do. Our machines take $1 & $2 coins. Coins can be exchanged in reception. The laundry is open 24 hours.

No we don’t. Guests need to provide their own cooking & eating utensils or you can hire a kitchen cupboard for an additional $5 per day with a $20 refundable deposit. We do provide ovens, hot plates, a microwaves, communal fridges & zips/jugs for hot water.

Our drinking water is on ‘town supply’ and is nice to drink.

Pets are only allowed during certain times of the year and only with the express permission from the Managers. We don’t allow pets into our accommodation or facilities. Arrangement for bringing a pet into the Holiday Park must be made prior to arrival. A “Pet Policy” form will need to be completed & signed on arrival.

A $250 fee will be applied if evidence of any animals are found either in our accommodation or communal facilities.

Yes we do and there is also a trampoline.

We provide free & unlimited WiFi for our TOP 10 Members and 5GBs per device per 24 hours for non TOP 10 Members. Please collect the WiFi access code on arrival.

Yes, we provide free parking. We allow one car park per unit/cabin. Additional vehicles may need to be parked else where in the Holiday Park (i.e not outside your accommodation).

Yes can can store your luggage for a short period of time. Talk to one of the team during your stay.

Yes we can just talk to the managers who will be able to arrange this.

What a great gift and yes we do. You can purchase $50, $100 & $200 TOP 10 Gift Vouchers.

We expect guests to be considerate of their fellow guests and to keep noise to an absolute minimum between 10pm – 7am. This includes noise from vehicles, motor bikes, music and talking.

Absolutely NOT!!!

Please use our afterhours pager button to alert the managers on duty of the disturbance at the time it is occurring. It is very difficult for us to address the situation in the morning or after the fact.

If you or someone is having a medical emergency, call 111 and notify management of the situation. We are located at 2 Kerrs Road, Fox Glacier.

If another type of emergency is occurring, call 111 and select FIRE or POLICE. Again please notify management of the situation.

The best option is to walk to the terminal face of the Fox Glacier which ends with spectacular views of the Glacier and its steep ice falls. Its an easy 10 min drive from park with a 2 hour return walk which can also be cycled. Talk to the team for more information and directions.

There is Four Square located in Franz Josef (25 minutes north of Fox Glacier) or a New World located in Hokitika (2 hours north of Fox Glacier) or Wanaka (3 hours South of Fox Glacier).

We do suggest that you stock up on grocery items before heading our way to ensure you have enough supplies for your West Coast Experience.

Yes, there are a few local restaurants​/cafes located in Fox Glacier. Talk to the team for a great local recommendation.

The Fox Village is less than a 1km from the Holiday Park and is an easy walk.

Lake Matheson Cafe serve great coffee & great food. Ask the team for directions.

Lake Matheson is located 4kms from the Holiday Park. Ask the team for directions.

The walk is an easy 2.6 km on a very good track, it’ll take you 1.5 hours to go around the whole lake, it’s a great short walk.

Due to the number of flight paths, drones are banned in the greater Fox area.

Approximately 3 hours & 15 minutes.

Approximately 2 hours & 15 minutes.

Approximately 5 and a half hours.

There is a domestic airport located in Hokitika with International airports located in Christchurch and Queenstown.