• Fox Glacier
  • Fox Glacier
  • Fox Glacier
  • Fox Glacier
  • Fox Glacier
  • Fox Glacier
  • Fox Glacier
  • Fox Glacier

Frequently Asked Questions

What is your address?

We are located at 2 Kerrs Road, Fox Glacier 7886

What are your office hours?

We are open from 8:30am - 7pm daily.  If there is no-one in reception during these hours or for an after hours emergency, please push the pager button for assistance.

What methods of payment do you accept?

We accept cash, eftpos, mastercard & visa.  There is a 2% surcharge on all payments made with a mastercard or visa.

Do I need to pre-book my accommodation or site?

We suggest that you do, to avoid disappointment on arrival as we may not be able to accommodate you otherwise.

Can I make an online booking?

Absolutely.  Click here to make an online booking.

Do I have to pay a deposit?

Yes.  In order for us to secure your booking a one night deposit is required at the time of booking.

Is paying my deposit over the phone secure?

Absolutely it is.  We use a totally secure payment system.

Can I pay my booking off?

Yes you can.  When you make an online booking with a minimum value of $200 and your arrival date is more than 14 days away you will be given the option of a payment plan.  Just follow the easy steps to make this happen.

What is your cancellation policy? 

Click here to see our cancellation policy.

What is your age range for children?

Our child age range is from 2 years to 14 years inclusive.  There is no charge for toddlers under the age of 2.

Can I buy bread & milk at your reception?

No we don’t sell any groceries so you would need to either bring your own supplies or purchase from the "Fox Glacier General Store" located in the Fox Village

Can I rent a caravan/campervan or tent from you?

No, we don’t offer caravans/campervans or tents for rent.  You need to supply your own.

I have a sleeper van but I don’t need power – can I park on a non-powered tent site?

Yes you can.  We have an area for non powered sleeper vans.

Can I rent a power lead from you for my caravan, campervan or tent?

No sorry, you need to supply your own power lead.

What kind of power lead do I need to access power for my tent?

You need a proper RCD camping lead which can be purchased for about $110 from the likes of Mitre 10.  A regular domestic 3 pin extension lead is NOT compatible with the power boxes.

I’m travelling on my own, can I get a cabin or site for half price?

Sorry no.  We apply a minimum fee.

My family is 2 adults and 1 infant – can I book a room suitable for 2 people?

Unfortunately no, there is no possibility of adding a 3rd person (adult, child or infant) as the cabins don’t physically have the space & have only been set up for 2 people.

Do your cabins have a kitchen or ensuite?

We offer a range of accommodation options from fully self contained apartments to basic standard cabins.  For more information on what we offer click here.

Do I have to supply my own bedding and towels if I'm staying in a cabin?

All the beds are fully made up in our accommodation options EXCEPT for the Lodge (guests need to supply own linen, bedding & towels).  Guests need to supply their own towels when staying in a standard cabin or can be hired for an additional $2 each.  This can be arranged on arrival or if you let us know we can have towels already in your room for your arrival.

What languages are spoken at reception?

All our team speak English.

What should I do if I am arriving after hours?

Let the team know if you are planning on arriving after hours so that the necessary arrangements can be made.

What time is check in / check out?

Check in is anytime after 2pm on your scheduled day of arrival, with check out before 10am on the day of departure.

Can I check in early?

This really depends on how busy we were the night before and how quickly we can get through the daily cleaning.  The best thing to do is contact us the day before arrival and speak to one of the team to see if this is a possible option.  Sorry there are no guarantees.

Do you offer late checkouts?

This will really depend on how busy we are.  Again, the best thing to do is talk to one of the team on your arrival to see if this is an option.  Sorry there are no guarantees.

Do you have a boom gate?

No we don’t.  You can enter / leave the park as you wish (we don’t lock the gates).  We just ask that you are considerate of your fellow campers.

How much do the showers cost?

There is no extra charge or timers on our showers.  We just ask that you are considerate of your fellow campers and keep shower times to a minimum.

How much is the Hot Tub to use?

The Hot Tub is $15 for up to 4 people for 30 minutes.  TOP 10 Club Card Members are entitled to one FREE spa per stay.  Book your Hot Tub time at reception.

How hot is the Hot Tub?

The temperature is set to 38-39 degrees celsius. 

What time do the communal facilities close?

We don’t lock our communal facilities, so there is 24 hour access to them.

Do you have a communal laundry?

Yes we do.  Our machines take $1 & $2 coins.  Coins can be exchanged in reception.  The laundry is open 24 hours.

Do you provide cooking / eating utensils in your communal kitchen?

No we don’t.  Guests need to provide their own cooking & eating utensils or you can hire a kitchen cupboard for an additional $5 per day with a $20 refundable deposit.  We do provide ovens, hot plates, a microwaves, communal fridges & zips/jugs for hot water.

Is the tap water safe to drink?

Our drinking water is on ‘town supply’ and is nice to drink.

Can I bring my dog?

Pets are only allowed during certain times of the year and only with the express permission from the Managers. We don’t allow pets into our accommodation or facilities.  Arrangement for bringing a pet into the Holiday Park must be made prior to arrival. A “Pet Policy” form will need to be completed & signed on arrival.

A $250 fee will be applied if evidence of any animals are found either in our accommodation or communal facilities.

Do you have a children's Playground?

Yes we do and there is also a tramoline ☺.

How much is the WiFi?

We provide free & unlimited WiFi for our TOP 10 Members and 5GBs per device per 24 hours for non TOP 10 Members.  Please collect the WiFi access code on arrival.

Is parking included?

Yes, we provide free parking. We allow one car park per unit/cabin. Additional vehicles may need to be parked else where in the Holiday Park (i.e not outside your accommodation).

Can you store my luggage?

Yes can can store your luggage for a short period of time.  Talk to one of the team during your stay.

Can you store my car, caravan or campervan?

Yes we can just talk to the managers who will be able to arrange this.

I would love to gift a holiday to my friend.  Do you sell Gift Vouchers?

What a great gift and yes we do.  You can purchase $50, $100 & $200 Queenstown TOP 10  Gift Vouchers – click here to buy.

What is your noise policy?

We expect guests to be considerate of their fellow guests and to keep noise to an absolute minimum between 10pm - 7am.  This includes noise from vehicles, motor bikes, music and talking.

Can I light an open fire in the Holiday Park?

Absolutely NOT!!! 

What should I do if there is a disturbance within the holiday park?

Please use our afterhours pager button to alert the managers on duty of the disturbance at the time it is occurring.  It is very difficult for us to address the situation in the morning or after the fact.

What should I do if there is a medical emergency or another type of emergency?

If you or someone is having a medical emergency, call 111 and notify management of the situation. We are located at 2 Kerrs Road, Fox Glacier.

If another type of emergency is occurring, call 111 and select FIRE or POLICE.  Again please notify management of the situation.

Where is the best place to view the Glacier?

The best option is to walk to the terminal face of the Fox Glacier which ends with spectacular views of the Glacier and its steep ice falls.  Its an easy 10 min drive from park with a 2 hour return walk which can also be cycled. Talk to the team for more information and directions.

Where is the closest supermarket?

There is Four Square located in Franz Josef (25 minutes north of Fox Glacier) or a New World located in Hokitika (2 hours north of Fox Glacier) or Wanaka (3 hours South of Fox Glacier).

We do suggest that you stock up on grocery items before heading our way to ensure you have enough supplies for your West Coast Experience.

Are there any restaurants close by?

Yes, there are a few local restaurants​/cafes located in Fox Glacier.  Talk to the team for a great local recommendation.

How far away is the Fox Village?

The Fox Village is less than a 1km from the Holiday Park and is an easy walk.

Where can I get a great coffee?

Lake Matheson Cafe serve great coffee & great food.  Ask the team for directions.

How far is it to Lake Matheson?

Lake Matheson is located 4kms from the Holiday Park.  Ask the team for directions.

How long does it take to walk around Lake Matheson?

The walk is an easy 2.6 km on a very good track, it'll take you 1.5 hours to go around the whole lake, it's a great short walk.

Can I use my Drone in the Holiday Park?

Due to the number of flight paths, drones are banned in the greater Fox area.

How long does it take to drive to Wanaka?

Approximately 3 hours & 15 minutes

How long does it take to drive to Hokitika?

Approximately 2 hours & 15 minutes

How long does it take to drive to Christchurch?

Approximatey 5 and a half hours.

Where is the closest airport?

There is a domestic airport located in Hokitika with International airports located in Christchurch and Queenstown.

 

 

 

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