COVID-19

What a crazy and unprecedented time we are currently living in. 

We here at Fox Glacier TOP 10 want to assure you – our valued guests that we are doing all that we can to ensure your health and safety while staying with us and have implemented many things to beat this retched virus. Along with your cooperation we can unite together so that we can return to our new normal and enjoy all the things that we love to do with the people we love doing it with.

CONTACTLESS CHECK-IN

We are currently operating a ‘contactless check in’ procedure.  We are asking all our guests to make advanced bookings, either by phone, email or online so that we know you are coming and can make the necessary arrangements. 

Outside of reception you will find a QR code.  This is for the purpose of contact tracing.  Please follow the instructions so that your relevant data can be stored safely (don’t worry, we won’t be sharing your data with any marketing company – it is only for the purpose of contact tracing if the need ever arose).

We are struggling with the fact that we are unable to offer the quality service that we strive to, however we have to put everyone’s health and safety first.

We will update this procedure as we move down the Alert Levels.

REDUCED RECPTION HOURS & SERVICE

Our reception may not be manned at all times, however we are onsite and are available to assist you wherever we can.  Please use the ‘after hours’ pager if you require assistance. 

When our reception is open we will have to restrict the number of people who can be in there at once – please respect the 2 metre social distancing rule and if necessary stand where we have indicated.  We want you to be safe.

Due to the restrictions placed on us during certain Alert Levels we may not be able to offer our full level of service & facilities.  This might include our Hot Tub, some communal facilities & play grounds not being available.  We apologise for this and would like to get back to offering you, our valued guest our full level of service as soon as we can.  We must all be patient. 

COVID-19 CANCELLATION POLICY

We are now offering a Book with Confidence Guarantee

If you have to cancel your booking as a result of a COVID-19 related issue, no cancellation or penalty fee will apply if cancelled at least 24 hours prior to the arrival time of 2pm on the expected day of arrival, and you will receive a full refund.  Proof of illness or inability to travel may be requested.  Click here for more information.

HAND SANITSER

You will find hand sanitiser dispensers located outside the entrance to all our main communal facilities.  Please use it as often as you need to and if you find a dispenser needing attention or a refill please let one of the team know as soon as you can.  We want you to be safe.

DISINFECTANT & PAPER TOWELS

We have made available spray bottles of disinfectant and disposable paper towels in all our communal areas.  Please wipe down all surface areas before and after use.  We want you to be safe.

EXTRA CLEANING

On top of our regular thorough cleaning regime we are doing extra cleaning around the Holiday Park.  This includes spraying our playground, trampoline, fun bikes, picnic tables, outside surfaces etc with an antiviral disinfectant.  If you think we have missed something please let one of the team know.  We want you to be safe.

VISITORS

Sorry, during all alert levels we are unable to allow any visitors into the Holiday Park.  Please respect this condition of stay as we want to keep all our registered guests safe & well.

FULL CONTACT DETAILS

For your security and the ability for us to contact trace efficiently and effectively (if required) we will need to collect your full contact details. 

COPY OF PASSPORT/NZ DRIVERS LICENCE

Please don’t be offended if we ask to take a copy of your passport or drivers licence.  We are following ‘best practice’ advice as directed by the Government.

SOCIAL DISTANCING

It is still required that we all adhere to the 2 Metre social distancing rule when ‘mingling’ with strangers.  So you can still have a chat over a beer or wine with a fellow traveller, just keep to the 2 metre rule.

REGULAR HAND WASHING

We are all encouraged to wash our hands with soap regularly for at least 20 seconds and to dry thoroughly.  Please do so.  We want you to be safe.

COVID-19 SIGNS

We have a selection of COVID-19 signs located around the Holiday Park. Please follow the guidelines suggested.  We want you to be safe.

GIFT VOUCHERS

Are you keen to stay with us, but not sure when?  Then we suggest purchasing a Fox Glacier TOP 10 Gift Voucher.  Our gift vouchers are valid for 24 months from the time of purchase and are valid for accommodation, extras within the park and for local activities when booked through us and you would be supporting a 100% New Zealand family owned business.  They also make a great gift idea too.  Click here for more information.

SPECIAL DEALS

Take advantage of our Special Deals and enjoy all our beautiful region has to offer.  For more information click here

All of our deals need to be booked directly and are not valid with any other offer or discount.

And don’t forget about your TOP 10 Club Card which gives you a 10% discount to a maximum of $40 per stay PLUS a selection of other local discounts and enhancements.  Not a member?  Then ask us how you become one.

Lets Unite together against COVID-19.

 

 

 

 

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